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Free Return & Exchange Policy

100% Customer Satisfaction Program - Free Return & Exchange Policy

B2CBroker.com offers a free return policy of up to 30 days for refund/exchange, and up to 90 days for store credit/exchange, subject to the following conditions:

1>: All returns/exchanges must be issued a Return Merchandise Authorization (RMA) number. Merchandise returned without an RMA number will not be accepted.

To obtain an RMA:

  • Log in to your account
  • Go to “View Messages”
  • Send A Message: choose your order, fill out the subject as RMA required, and details about your request
  • Click “Send Message”
  • Once we receive the request and request get accepted, we will issue a RMA number within 24 hours.
  • Customers will receive a message with return shipping instructions. Merchandise must be returned 100% complete, in the original packaging, with all manuals and other accessories.
  • If your request is not accepted, you will receive a message regarding the dispute related to the request.

2>: If products are defects, B2CBroker.com will credit for the shipping return. We will either send the customer a free replacement or we can refund the payment.

3>: If products are not defects and customer decides not to keep it, the customer needs to pay the return shipping fee. If the product returned is not used and returned 100% complete with the original package, we will refund the full payment. No restock fee will be charged.

4>: After we confirm we will issue refund, we will have it done within 3 business days.



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