B2CBroker.com offers a free return policy of up to 30 days for refund/exchange, and up to 90 days for store credit/exchange, subject to the following conditions:
1>: All returns/exchanges must be issued a Return Merchandise Authorization (RMA) number. Merchandise returned without an RMA number will not be accepted.
To obtain an RMA:
2>: If products are defects, B2CBroker.com will credit for the shipping return. We will either send the customer a free replacement or we can refund the payment.
3>: If products are not defects and customer decides not to keep it, the customer needs to pay the return shipping fee. If the product returned is not used and returned 100% complete with the original package, we will refund the full payment. No restock fee will be charged.
4>: After we confirm we will issue refund, we will have it done within 3 business days.